We now have a roadmap for how the UK plans to return to some kind of ‘normal’. While we’re not out of the woods yet, it’s encouraging to see a plan. Hospitality companies are (or should be) thinking about how they will need to change once they can open their doors; this may be new ways of working for their employees, different ways to interact with guests, or changes to operations.

Technology can play a huge part:

• Through automation to:

•  be faster

•  be more accurate

•  improve consistency

• Through analytics to:

• derive insight on what sells; getting to know and influence guests’ beliefs and behaviours

• prioritise which guests are the most valuable, nurture them and find more like them

• Identify the guest needs that matter most, and ensure you’re ready to serve them

• Through security to:

• Ensure your invaluable operating systems are protected; if they are stolen, lost, or held to ransom, how would you survive?

Adactus helps companies like yours. We have 20 years’ experience specialising in customer experience systems, supporting big brands like Pizza Hut, TGI Fridays and Pride of Britain Hotels. 

Our solutions, 80% out-of-the-box, 20% configured for your business, include:

• Booking and queuing to:

• show guests you’re open and what services you are providing – breakfast service in hotels, food to take away, outdoor table service or indoors with rule of six

• allow them to easily reserve a table or service ahead of time, or queue for the next available one

• capture data for analytics and CRM

• Online ordering that offers:

• branded mobile experience 

• order at table – restaurant, bar or room service 

• order for collection, delivery, kiosk or drive thru

• deals, vouchers, loyalty

• payment

• data capture for analytics and CRM

Our fees are straightforward – after initial setup you pay a flat monthly rate with no per-transaction commissions.

We believe in starting small and growing with you; starting with a minimum viable product and adding subsequent phases as required.

The pandemic has accelerated technology adoption by both service providers and their guests; can you afford to be left behind?

Give me a ring on 01844 269090 for a free, no-obligation discussion to find out how we can assist your business in reopening. 

Scott Muncaster - hello@adactus.co.uk - www.adactus.co.uk