Visito unveils AI phone call agent for hotels

• Visito has launched Visito Voice, an AI assistant that handles guest phone calls with real-time, natural interactions – eliminating hold times and resolving over 50% of incoming calls.

• Available 24/7 in 50+ languages, the AI phone call agent integrates with top property management systems and seamlessly hands off calls to staff when needed.

• With Visito Voice, hotels can reduce support costs and free up staff for high-value interactions, while maintaining a personal touch through intelligent AI-driven automation.

Visito, a leading conversational AI platform for independent hotels, has announced the launch of Visito Voice, an AI-powered voice assistant designed to handle incoming guest phone calls with natural, real-time interactions.

Visito Voice enables hotels to automate phone-based guest support, resolving over 50% of incoming calls while ensuring a seamless hand-off to staff when needed. Available 24/7 in more than 50 languages, the AI assistant eliminates hold times, understands conversational speech, and integrates directly with leading property management systems.

Pormer Sarram, Co-founder and CEO of Visito, said: “Phone calls remain a major part of guest communication, but they’re also one of the most time-consuming. Hotels today need a smarter way to handle high call volumes without losing the personal touch. With Visito Voice, guests can get instant answers from a human-like agent, or be transferred to human staff when needed. That frees up teams to focus on more complex and urgent interactions.”

Built on the same infrastructure as Visito’s messaging platform, Visito Voice ensures a unified experience across voice and text. Calls can instantly transition to WhatsApp, allowing guests to continue conversations over text or complete a booking via the website.

Meanwhile, hotel staff receive call summaries and insights into guest preferences, enabling them to manage phone interactions with the same tools they use for text-based support.

Visito automates up to 97% of guest interactions across various channels, helping hoteliers minimise support costs, increase direct bookings, and enhance the overall guest experience.

For more information about how Visito is helping hotels transform guest engagement, visit www.visitoai.com