On the 19th and 20th of October, QikServe will be demonstrating its digital ordering and payment technology at this year’s Restaurant & Takeaway Innovation Expo, at the ExCeL London. Showcasing its cutting-edge, multi- channel web, app, and kiosk software. Their knowledgeable team will be on hand to talk through how implementing QikServe can enhance the customer journey and demonstrate their innovative kiosk software which will be displayed on stand X22.

It is apparent now more than ever, that the Covid-19 pandemic has had an influential effect on the hospitality industry. In an age where consumers crave convenience, online ordering and payment solutions are becoming increasingly prominent in the food and drink sector. QikServe’s role in this digital transformation is significant, providing industry-leading software and increasingly becoming the go-to platform of choice for multi-site, hospitality operators.

Proven in high volume, QikServe technology is running over 30 countries worldwide and integrates more than 90 different hospitality technologies. The innovative software provides brands with the reliability to upscale their business and go multi-national, removing currency confusion and providing global support. Having worked with global operators such as Merlin Entertainments, Hardrock Café, Fridays, and HMSHost, QikServe has proven they have the capabilities to offer ultimate flexibility and boost brand power. Working with partners in POS, payments, loyalty and delivery, QikServe brings best-of-breed technologies to operators for a unified brand experience they want to offer their guests.

The patented, feature-rich platform presents web, handheld, kiosk, or mobile ordering applications. Being truly multi-channel, this provides companies with an ordering solution that isn’t limited by table covers, offering a plethora of channel options that can be tailored to suit exact guest journey requirements.

Self-service kiosks are transforming the in-store ordering experience in hospitality, similar to how they have in many other sectors such as supermarkets and banks. With the future of growing hospitality franchises, the introduction of kiosks provides a customisable platform with out-of-the-box functionality, allowing customers to order and pay without staff interaction. The benefits of kiosk systems are clear – reduced waiting times, greater staff satisfaction, increased order value, and all-around enhanced customer experience.

QikServe’s Order and Pay at Table technology is perfect for hospitality businesses with seated dining, delivering effortless ordering and touchless payment technology without the need for server contact. The ability to have an open or closed tab means that guests can pay without pressure by simply scanning a QR code, entering a URL or tapping an NFC tag to access the bill, removing the requirement of downloading an app.

The introduction of digital order and pay technology has been proven to increase customer satisfaction, allowing staff to concentrate on delivering excellent customer service. Improving table turnover means that more customers get through the door which subsequently boosts revenue. Additionally, it allows businesses to run efficiently with lower levels of staff, reducing the need for recruitment during challenging times.

Supplying the ultimate convenience for customers, QikServe’s off-premises technology is particularly useful for travel, hotels, tourism, sport, and other sectors. Catering to an ever-changing audience, the technology gives customers the option to select a time and date for delivery or collection and pay online or with cash. The flexibility of QikServe’s order and pay technology offers ordering to seat in theatres and stadiums, ordering to table in restaurants and casinos, as well as ordering to room in hotels.

Customisable software allows brands to easily add logos, images, and pricing to align with already recognisable brand values. Access to useful analytics provides valuable insights into spending habits, order history and customer data. This means that brands can streamline menus by removing underperforming items and boosting best-sellers. QikServe data allows brands to improve the guest experience which would not be possible through traditional order and pay methods.

The element of science behind the art of ‘making people spend more’ is covered by QikServe. Features such as suggestive selling can be used to improve customers’ average transaction value (ATV), by prompting guests toward specific menu items. Digital loyalty cards are beneficial in optimising customer lifetime value, ensuring that users return repeatedly. Furthermore, a wide range of payment options, including Apple Pay and Google Pay, provides an easy payment solution that reduces basket abandonment.

QikServe’s passion for excellent customer service and long-standing relationships with partners positions them as a company that brands can rely on. With over a decade's worth of experience, the QikServe team has the breadth of knowledge needed to future-proof businesses in a world that has become digital by default.

Join QikServe on Stand X22 at this year’s Restaurant & Takeaway Innovation Expo to learn more about how implementing QikServe technology can be used to upscale businesses and drive revenue. Plus, we also have an exciting opportunity at the Expo, where you will be in with a chance of winning a luxury dinner for two (worth £250), at the Sky Garden, London.

Free tickets to this year’s Restaurant & Takeaway Innovation Expo are available at - www.takeawayexpo.co.uk